Terms and conditions

Multilingual Escorted Tours

All our tours are multilingual. They are offered in 5 different languages (English, German, Italian, Spanish and French). Each tour is conducted in two languages and guests are normally from a number of different countries. Other guests with the same languages may join in or may leave during a tour. In some cases guests with more than 2 languages may take a transfer or participate in an optional tour together.

The tours are escorted by experienced bilingual tour escorts. In some cases the tour escort will be substituted by a colleague during the tour.

The multilingual escorted tours represent a unique possibility to meet people across the borders and win new friends. However, it is important that the guests understand the multilingual nature of the tours in advance.

Service standards

Hotels: We are in general using good centrally located superior 3 star, 4 star or 5 star hotels. Our most popular tour, the Baltic Highlights tour, is offered in a 1st class and a deluxe variant. We reserve the right to change the hotels. Alternative hotels will be of the same standard as the hotels featured in the catalogue both in terms of standard and location. Final hotel names will be advised latest 1 month prior to arrival.

Meals: Breakfasts are buffet style at all hotels.

Coaches: Our coaches are new 49-seater 1st class coaches with air conditioning, adjustable seats, toilet, fridge and possible other conveniences. Depending on sales some tours or segment of tours and optional tours will be operated with new 1st class minivans with adjustable seats and air conditioning. For comfort and security we always keep at least 3 empty seats in coaches and minivans. Passengers are covered by 3rd person liability insurance. Drivers are driving strictly according to EU regulations. We do not allow smoking in the vehicles. Seating in the vehicles is free.

Tour escorts: Our tour escorts are university graduates and have been specially trained as guides and as bilingual tour escorts. The tour escorts we use are very experienced and most have been working for us for many years. The tour escorts will be assisted by local guides if needed or required.

Portage: Portage of one piece of luggage is included at all 4 and 5 star hotels and railway stations

Visa support: Visa is required for almost all nationalities for tours including Russia and only for some fewer nationalities for tours covering EU destinations. If visa support is required we supply that complemantary. We cannot accept any responsibility for guests arriving without valid passport and visa.

Number of participants: We allow max 45 guests on the same tour. The average number of guests is around 35. For the Baltic Biking tour we allow max 21 guests on the same tour.

Special features

Arrival and departure transfers: Guests can order private arrival and departure transfers. By arrival transfer the guests will be met by a driver with a name board reading their surnames in the arrival hall of the airport. Guests should co-ordinate their departure transfer with the tour escort.

Welcome letter: On arrival to the hotel the guests will receive a personalized welcome letter announcing time and place for the welcome meeting.

Welcome meeting: During the welcome meeting the guests will be served a welcome drink. The tour escort will introduce the program and the optional tours and the guests will receive various materials such as a personalized program and various information materials.

Pre- and Post stays

We offer attractive rates for guests who would like to arrive earlier or departure later. Please ask for a detailed pricelist.

Quality, safety and security

Quality control Our ambition is to render the best possible service and we ask all guests to fill out a service questionnaire evaluating the service. The questionnaires are handed over to the guests during the welcome meeting and collected at the end of the tour.

Moreover, we are happy to receive feed back in any other form, aiming to help us to maintain and raise the standards of our product.

Safety and security Safety and security is a major priority in all our operations. We only use suppliers that guarantee the same thing. We carefully check the insurance and operating licenses of all our suppliers.

Price policy

All prices are gross rates and are commissionable to reliable and trustworthy tour operators.

Diplomas for active touring: The participants in the Baltic Biking tour will receive a diploma for successfully completing active touring in the Baltic countries at the end of the tour.

More value

Optional excursions and dinners: Our tours come with an extensive choice of optional excursions and dinners. The optional services can be booked in advance or during the tour.

The optional excursions feature important highlights not included into the standard sightseeing tours and always include transport, guide service and entrances.

The optional dinners are either half-board at hotel or special dinners at local restaurants.

Dinners at hotels are either a substantial 3-course set menu or buffet style. The dinners include ice-water and coffee/tea. Dinners at local restaurant include a substantial 3-course menu with ice-water and coffee/tea. In some cases alcoholic drinks, folklore music or other types of live music is included. We have carefully chosen local restaurants

which are typical of the area and yet something special and which offer good food and service and good value. The dinners at local restaurants include guide and transport, in some few cases the restaurants are within walking distance from the hotel (max 10 min walk) and transport is not included. At both hotels and local restaurants additional drinks can be ordered and paid for at the spot.

Tel +372 627 0500 | Fax +372 627 0501 | Vana-Viru 6, 10111 Tallinn ESTONIA | incoming@holidays.ee | www.estonianholidays.com